Need to start a return?

Returns are easy.

Step 1

Simply package up your gear using an appropriately sized box, like the one it came in.

Step 2

Create an RMA (Return Merchandise Authorization) request through our automated portal.

Step 3

Once approved, ship the items back using the provided pre-paid label* or through the carrier of your choice.

Cleanline Surf 30-Day Return Policy

  • If you are not completely satisfied with your products, you may return any purchase within 30 days of receipt.
  • Items must be in new/unused condition, in original packaging with the original tags, receipt, all warranty cards, manuals and accessories.
  • The manufacturer's original packaging that comes with your item and all accessories that may be part of the item must also be returned undamaged.
    • This means if your item comes in a box (for instance a shoe box) you will need to ship it inside another box to keep it in new condition.
  • Carefully package your items for the return. Improperly packaged returns that arrive damaged during shipping may be charged for repairs.
  • Cleanline Surf does not refund any shipping costs on returns unless the return was due to an error on our part.
  • Please inspect all items upon arrival for errors or defects and contact us immediately if there is any loss or damage.
  • If it is our error that is the cause for your return, we will reimburse your shipping costs to return your items.
    • This is actual UPS Ground or USPS Priority Mail service and will not include any packaging, preparing, or mailroom costs.
  • We will not reimburse for any Expedited Shipping:
    • Overnight, Next Day, 2nd Day Air Shipping, etc.
  • Please allow approximately 3 business days for your return to be processed once it has arrived.
  • Returns for refund on special orders may be subject to a 15% restocking fee.

    Surfboard Return Policy

    You may return any new stock surfboard if it meets the following terms and conditions:

    • The surfboard was purchased new from our stock and was not special order
    • The surfboard must be returned within 30 days of purchase.
    • The surfboard must be in new condition: never ridden or used in the water, never waxed, or damaged.
    • The customer is responsible for all return shipping costs, insurance, and any damage in transit.
    • A $50 restocking fee is applied to a new surfboard return that shipped directly from Cleanline Surf in Seaside, OR.
    • A $100 restocking fee is applied to a new surfboard return that shipped directly from Firewire in Carlsbad, CA.

    Swimsuit Return Policy

    Swimsuits are eligible for return if they meet the following conditions:

    • The swimsuit must be in its original condition, unworn and unused, and returned in its original packaging, with all tags and labels attached.
    • The original hygiene sticker (if applicable) must be intact. Items without these stickers will not be eligible for return.

    Oversized Items

    The following items are not eligible for our $10 prepaid return label. For a quote on a prepaid label for an oversized item, please give us a call at 888-546-6176 or visit our Contact page to message us via email:

    Alternatively, you can purchase your own label and ship your return using the carrier and service of your choosing. 

    • Travel Surfboard Bags
    • Skateboards
    • Skimboards
    • Surfboards
    • Bodyboards
    • SUPs
    • SUP & Kayak Paddles
    • Kiteboards
    • Kiteboard Kite
    • Mountainboard
    • Balance Boards
    • Flexi-Hex

    If you have questions, you can call us toll free at (888)-546-6176 or for international callers (503)-738-2061, or use our Contact page to email us at: