Cleanline Surf 30-Day Return Policy
- If you are not completely satisfied with your products, you may return any purchase within 30 days of receipt.
- Items must be in new/unused condition, in original packaging with the original tags, receipt, all warranty cards, manuals and accessories.
- The manufacturer's original packaging that comes with your item and all accessories that may be part of the item must also be returned undamaged.
- This is means if your item comes in a box (for instance a shoe box) you will need to ship it inside another box to keep it in new condition.
- Cleanline Surf does not refund any shipping costs on returns unless the return was due to an error on our part.
- Please inspect all items upon arrival for errors or defects and contact us immediately if there is any loss or damage.
- If it is our error that is the cause for your return, we will reimburse your shipping costs to return your items.
- This is actual FedEx Ground, UPS Ground or USPS Priority freight and will not include any packaging, preparing, or mailroom costs.
We will not reimburse for any Expedited Shipping:
- Overnight, Next Day, 2nd Day, Air Shipping, etc.
- Please allow approximately 3 business days for your return to be processed once it has arrived.
- Returns for refund on special orders may be subject to a 15% restocking fee.
Surfboard Return Policy
You may return any new stock surfboard if it meets the following terms and conditions:
- The surfboard was purchased new from our stock and was not special order
- The surfboard must be returned within 30 days of purchase.
- The surfboard must be in new condition: never ridden or used in the water, never waxed, or damaged.
- The customer is responsible for all return shipping costs, insurance, and any damage in transit.
- A $50 restocking fee is applied to a new surfboard return that shipped directly from Cleanline Surf in Seaside, OR.
- A $100 restocking fee is applied to a new surfboard return that shipped directly from Firewire in Carlsbad, CA.
You can call us toll free at (888)-546-6176 or for international callers (503)-738-2061, or use our Contact page.
If your order is eligible for return according to the above return policy, you may mail the order back to the below address through the carrier of your choice.
CLEANLINE SURF RETURNS
[ Your Order Number ]
600 N Roosevelt Dr.
Seaside, OR 97138
We can offer a return label for $10* — which will be taken out of your refund. If you would like to request a return label provided by us, please give us a call at 888-546-6176 or visit our Contact page to message us via email.
Please note: We do not do traditional exchanges, so if you are looking for a replacement, please return your order for a refund and place a new order through our website.
*$10 Return Labels are available for orders shipped to the lower 48 states and excludes oversized items and some travel bags.