Santa Cruz Rad Dot Pintail 33" Longboard Complete

NHS Fun Factory Warranty Policy

All NHS manufactured skateboard components are warranted against manufacturer defect in materials or workmanship for 120 days from date of purchase. NHS will make every effort to process your warranty claim within a reasonable time frame. The NHS warranty technicians are generally available most Mondays through Fridays, 8am to 5pm PST or PDT. All claims are at the sole discretion of the warranty technician and NHS staff. NHS' intent is to honor legitimate warranty claims and replace defective product for their customers.

Following is a brief overview of what is generally covered under warranty by product category. Please read the coverages before submitting a claim.

Skateboards

• Delamination
• Warpage

• Broken board due to high impact, improper landing
• Stress cracks, water damage
• User error
• Improper set up or maintenance
• Normal Wear

Trucks

• Manufacturer defect in materials or workmanship
• Axle bending
• Axle slipping
• Casting anomaly
• Axle deformation anomaly
• Threading issues at point of purchase

• Normal wear
• Improper set up or maintenance
• Axle stripping or damage due to improper use or failure to use bearing spacers and axle washers
• Issues after lifetime of wear
• The lifetime of a skateboard truck is considered to be over when the hanger is ground down to the axle.
• Spare parts
• Spare and upgrade parts are available at your local skateshop or at NHS Fun Factory
• Some truck parts are available on request, fill out a warranty claim if you have feel you have an individual part that needs replacement.

Wheels

• Manufacturer defect in materials or workmanship

• Flat spots
• Normal wear

Bearings

• Manufacturer defect in materials or workmanship
• Failure of ball bearing cage, balls, or races

• Failure due to improper maintenance or cleaning
• Bent shields or failure from improper installation or tool damage
• Water damage or rust

Griptape

• Adhesive failure
• Grit separation

• Water / dirt damage
• Normal wear

Component Accessories
(hardware, risers, rails, replacement parts)

• Manufacturer defect in materials or workmanship
• Missing parts at point of purchase

• Normal wear
• Improper installation or use

How Do You Start The Process?

To submit a warranty claim, please fill out the NHS Warranty Claim Form. You will receive a reply by email to start the claim process. A warranty technician will review your claim and any associated images to determine whether you need to send your product in for further inspection and / or produce proof of purchase and detailed matching images for confirmation. Learn more about the NHS Warranty Policy.