Call us at 888-546-6176 or 503-738-7888 to learn more about our Skateboard
Complete shapes, our opinions on how they ride, or if you need any
additional shipping information you can use our
contact page.
US Shipping Rates for Skateboard Completes
Location
30" and under
31" to 36"
37" and up
Mountainboards
Lower 48 States
$20
$20
$20
$30
Hawaii & Alaska
$50
$50
$60
$70
Expedited Shipping. We'll need to get you a custom
quote if you are working with a deadline and need a skateboard complete
delivered in one or two days.
This product is backed by a warranty from the manufacturer. Click below for details on the warranty policy for Arbor products.
Arbor Skateboards: Two Year Warranty
Arbor Skateboards is warranted to be free from defects in materials and
workmanship for two (2) years from the date of purchase. This applies only
to the original owner and must be accompanied by the original sales receipt
as proof of purchase. This warranty does not apply to damage resulting from
impact, misuse, abuse, accident, negligence or normal wear and tear. If your
skateboard is found to be defective in workmanship or materials we will, at
our discretion, repair or replace the defective part. Complete skateboards
won't be replaced. This guarantee covers the replacement of defective parts
only.
This Warranty Does NOT Cover
Normal wear and tear in the form of:
Tail or nose wear from dragging your Arbor Skateboard
Damage due to impact on curbs or other objects
Damage from extreme temperature changes, water, or moisture
Warping as a result of exposure to heat, snow, rain, or immersion in
water
Edges chipping or cracks from impact to foreign objects
Minor differences in symmetry (our skateboards are crafted by hand!)
Stress cracks in the surface plies that are not deemed to be defects and
do not affect the structural integrity of your Arbor Skateboard
Breaks due to:
User error in assembly of your Arbor Skateboard or components
High impact tricks
Any sort of intentional breakage
Other items:
Physically modifying your skateboard (chopping, redrilling, etc.)
Factory seconds
Damage during shipping process (this responsibility lies with the
carrier)
Grip tape replacement or repair (though we are happy to point you in the
right direction)
Boards bought second hand
How Do You Start The Process?
E-mail us at skate_info@arborcollective.com with the following subject line:
WARRANTY - [your name]
Your e-mail should include answers to ALL of the following
questions:
What is your name and where do you live?
What board do you have?
Where did you buy the board?
How do you typically ride your skateboard?
Where is the damage located?
When did you notice the damage and how did it occur?
Your e-mail should also include clear photos of the following
areas:
Nose and tail
Top and bottom
Both sides
Close up photos of the damaged area from angles that will help us to
analyze the damage
A photo or scan of your purchase receipt
What Can You Expect In This Process?
Expect to be met by one of our knowledgeable and friendly staff members.
Expect your claim to be evaluated personally on a claim to claim basis.
If it looks to be a manufacturer's defect, you will be issued a Return
Authorization number and asked to send the board in for a physical
examination.
You will be responsible for shipping costs to Arbor Skateboards, we will
cover return shipping.
We want you to be stoked on your Arbor Skateboard and will work within
all options available to us to make sure you are happy!
If you are not 100% satisfied with your purchase you may return it for a refund, or exchange within 30 days of receiving your order.
Cleanline Surf General Return Policy
Holiday Returns
For orders placed after Nov 1st, 2024, we have extended our normal 30-day return policy to allow returns through January 31st, 2025.
Returns are easy! We understand that in some situations returns may be necessary. We also want you to be stoked on your purchase. If you are not 100% satisfied with your purchase you may return it for a full refund, within 30 days of receiving your order. Items must be in new condition with original tags and packaging.
Please refer to our full Return Policy for more details.
What Our Customers Are Saying