Loading... Please wait...
888.546.6176 503.738.2061

News and Deals


Shipping & Returns

 

Shipping Policy | Order Tracking | International Shipping | Oversized Items | Order ProcessingReturn & Exchange Policy | Return & Exchange Form | Security

 

Shipping Policy

  • Shipping on non-oversized orders $75.00 or over is free of charge to customers within the Continental U.S.

  • Fixed Shipping Cost applies only to orders shipping with the Continental U.S.
  • Free shipping will be either FedEx Ground, UPS Ground or USPS Priority Mail ( at the discretion of Cleanline Surf).
  • Any express shipping will be paid in full by the customer.
  • Shipments are generally only delivered on business days.

  • UPS does not ship to P.O. boxes. Please use your physical address or choose USPS shipping option.

  • If located in Alaska or Hawaii, please choose the USPS shipping option for least expensive shipping method.

  • For estimated shipping times click here

  • Some oversized items will not be included in our “free shipping” policy. See Oversize Items section for details.

 

Order Tracking

If you have a tracking number please see below to find out what shipping method your order was shipped with, then visit the shipping services website to track your package. Tracking numbers are e-mailed to you within 8 hours of your order shipping.  If you did not receive a tracking number via e-mail please call us at 1-888-546-6176.

  • Tracking #'s Starting with "1Z" - UPS.com
  • Tracking #'s Starting with "5" and with no spaces - Fedex.com
  • Tracking #'s Seperated in groups of 4 numbers by a space - USPS.com

     

     

International Shipping

  • Estimated delivery time is 10 business days although we cannot account for time spent in customs for your country. Cleanline Surf will not be responsible for duties, taxes or fees upon entry

  • Customs Brokers Fees to Canada are typically charged by the Canadian government and/or the Courier Service and must be paid by you once the package arrives. Cleanline Surf cannot determine what these fees will be. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. These fees are not included in our shipping and handling rates. Delays at customs, while rare, can add up to two weeks to delivery time. For more information on Brokerage Fees click here.

The following brands are for domestic sales only and are subject to manufacturer international shipping restrictions.  To order these items you must provide us with a USA shipping address.

  • Billabong
  • Burton
  • Channel Islands
  • Maui Jim
  • Nixon
  • Oakley
  • O'Neill
  • Rip Curl
  • Quiksilver

 

Oversized Items

Due to their size the following items are excluded from our free shipping offer. 

  • Surfboards

  • Surfboard Bags (marked as oversized)
  • Snowboards

  • Skimboards

  • Kayaks

  • SUP Boards

  • Mountain Boards

  • Kiteboards

  • Boogie Boards

     

Order Processing

  •  Please allow one business day from time of placing your order for processing.

  • Once your package has shipped, you will receive an email notification from Cleanline Surf and a separate email from UPS with your tracking number within 24 hours.

  • Although we do our best to stock all items shown on our site, occasionally we do run out. In this case, you will be notified within 1-2 business days of placing your order. In most cases we can have the item to you in an additional 7-10 business days.

 

Return & Exchange Policy

  • Customer service is our number one goal. We are always here to assist in your buying purchases but understand the need to return or exchange items purchased online. If you are not completely satisfied with your products, you may return or exchange any purchase within 30 days of receipt.

  • Items must be in new/unused condition, in original packaging with the original tags, receipt, all warranty cards, manuals and accessories. Items not returned in this condition could be ineligible for return or subject to a restocking fee.

  • Please inspect all items upon arrival for errors or defects and contact us immediately if there is any loss or damage.

  • If it is our error that is the cause for your return, we will reimburse your shipping costs to return your items.. (This is actual FedEx Ground, UPS Ground or USPS Priority freight and will not include any packaging, preparing, or mailroom costs.) We will not reimburse for any Expedited Shipping: (i.e.; Overnight, 2nd Day or Air Shipping etc.).

  • Please allow approximately 3 business days for your return to be processed once it has arrived.

     

Return/Exchange Instructions

    All returns and exchanges must be accompanied by our Returns & Exchange form.Click HERE to download one! Please follow instructions given.


Privacy/Security

We at Cleanline Surf understand that the security of your personal information is of the utmost importance. Below is an overview of our security, and privacy policy.

SECURITY

During your checkout process our site is secured by GeoTrust SSL certificates that provide 128-bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

PRIVACY

Cleanline Surf will not disclose customer information to third parties of any kind.

 

 

Go to top