Jason, Josh, Matt and the rest of the crew at Cleanline-

Got my R4 suit in the mail today. Wearing it right now as I type this email.
The candies, sticker and wax in the box made my day. It's the little stuff that counts.
Thanks for being such a great shop, and an online shop with a good personality.

Looking forward to being warm (finally).
Thank you!

Ok... time to take this thing off.

Kamil ---- Feb 21st, 2012

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You guys are rad - thanks for everything - I am stoked with my suit.

I will def be back -

Rob ---- Feb, 16th 2012

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Oh man, you guys are awesome. Hand written note and candy in the package? Best eCommerce transaction ever.

Sadly, DaKine's XL vest is actually sized for a small laotian man. I'm 6'2" 195 and usually an XL fits, but not this case. Maybe that’s why DK discontinued the vest.

Anyways, going to be sending it back, you have an XXL in Stock?

CLEANLINE sticker firmly affixed to the back window of my ride.  Rode crissy field today and everyone was asking where Cleanline is.

Word.

Matt Reilly ---- Feb, 19th 2012

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A big thank you to Jason and Cleanline for their excellent customer service. I ordered a wetsuit that was on sale only to find out that it was not in stock. Jason offered to substitute the newer version of the suit I ordered for the same sale price which was very generous in my opinion. The only hitch was the new suit had a chest zip and I really wanted a back zip. I was then given another option to substitute for a totally different suit, different brand, with a back zip at the same sale price! Now I have an O'Neill Psycho coming my way!
Thanks again for everything. I will definitely shop with you guys again.

Ben, SF

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I just wanted to say thank you for another great experience. We have been going to the Seaside shop for probably 13 years. Bought our first wet suits from you, upgraded those suits with you, bring our friends to you for rentals (as well as our kids) and have NEVER EVER had a bad experience. All of the "special" treatment is amazing...
I also love that the owner (Josh?) is out on the floor helping everytime I'm in. It shows that you care about your business and your customers.
Thanks again!
~SarahEverett, WA

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Hi Jason,
I have received the wetsuit and I'm really pleased with it and thanks for the good service from Cleanline I will be happy to recommend you.
Regards,
Warren

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Just received my order and was very surprised to find all of the extras along with it (hand-written note, stickers, wetsuit shampoo, starbursts). This is true customer service and i would just like to thank you and will definitely be shopping with you again! Thanks again!
Riley M.

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Dear Josh,
 I just wanted to take a moment to thank you for your amazing service. Last month my boyfriend "Arlis" and I decided to surf our way up the Oregon Coast. We stopped into your stop in Seaside and were blown awya by your level of service. Your attention to detail and vast knowledge was more than helpful. You made our shopping experience stress free and fun. We were shopping for new wetsuits, but were not too set on buying anything that day. However you made us feel so comfortable in your store that we were able to take our time to find what we needed and with your help every step of the way, we both walked out with new wetsuits and booties to go with them. You spent a few hours helping us, and we never once felt rushed or pressured in anyway. Plus your air conditioned change room sure helped with trying on all those wetsuits! The day after we left your store we went to Indian beach and surfed all day, and despite it being a cold cloudy day, we were toasty warm in our new gear. I cannot thank you enough for making us feel like we really mattered in your store. I can see why your surf shop has been a success and I hope that it continues to bring in crowds of business for many years to come. I will be spreading word of your amazing shop all over Canada, and I hope to return to Oregon again on day. My only suggestion to you is..."design and order more woman's store brand hoodies." I noticed you had many choices for men and very slim choices for the woman. Perhaps you could order some plain black or grey hoodies for the girls. "we like hoodies too :)"

Thanks again for everything,
 Arlis and I will never forget you or your shop! Kolby and Arlis in Canada

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The short, brown haired sales person at the Cannon Beach store who was working at noon on 7/19/2010 was on it! He was the most helpful and knowledgeable surf guy I have ever encountered. He gave me no choice but to buy from your surf shop.

Christian L.

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Josh,

Thanks again for turning me on to owald. Haven't felt this way in thirty years, also thanks to the whole staff for making us feel at home and for the great service. Will be back!

Gary & Cindy from Poulsbo WA.

 

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Jason,

Just wanted to say big thanks to you and all the Cleanline crew again. you
guys have first class customer service--clearly a big part of your
competitive advantage compared to other online retailers! As someone who
works on customer strategy I am constantly impressed by you guys. Great
job!

cheers

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Good Afternoon G9,
Just to let you know that i got your wetsuit yesterday.
I'm very satisfied by the way you did it: the price, the magazine, stickers, candy
...it's the first time I see such service.
I got a friend who just got into kitesurfing. I'll give him your contact since he'll need a wetsuit too.

Thanks again to you & your team,
happy 29th anniversary

Olivier

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Jason, You guys are great. This is the third wetsuit
I have purchased from Cleanline sure. I don't think I
will ever shop anywhere else.

Thanks Again, Dana

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Dear Katie, Jason and Cleanline crew,

First of all, thank you very much. I just got my new Rip Curl E-bomb wetsuit and i'm so stoked!
It arrived here very fast remembering that i ordered it from Brazil.
Since our first contact, you guys were so friendly answering all my million questions.
Congratulations for the professional and efficient service.
Thanks for the gifts you sent along and the note hand writed by Katie.
I definetely recomend Cleanline shop to every surfer on earth. And i'll surely buy more stuff with you.

Peace and love.
Mauricio Carqueijo
Florianopolis- Brazil

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Hello. I just wanted to say thank you for the prompt handling of my recent order. I received my wet suit within 7 days delivered to Japan. Fantastic service. The wet suit is awesome and fits perfectly. I was more than impressed with the way Cleanline Surf processed my order. (Much unlike BoardCo which have the worst service on the net!) Then today I received a hand written note thanking me for my order which prompted me to write this email. I want to say thanks to Joel for writing the letter and will absolutely use Cleanline again. I'm in Japan and its difficult for foreigners to buy gear in our size and at reasonable prices so sites like Cleanline are a dream come true. I post on a Japan surfing website so all that crew also know about the excellent service that you guys provide. Again, thanks for the quick delivery and awesome suit. Now if I can just convince the g/f Ill be putting in an order for a Rip Curl 2/2 short sleeve wetty for spring!~
 Thanks guys
 Kind regards
 Lachlan Carter.

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Yesterday I received the wetsuit I ordered online from your shop. It was a close out Rip Curl 6-5-4. I have to commend you folks on the best service I have ever experienced online. Not only was the price exceptional, the shipping was free and quick. In addition, I was stoked by the inclusion of a personal, handwritten note, a copy of "happy," wax, a shop decal, plus some candy! Absolutely over the top.

Best regards and enjoy the ride,

Jeff Pence
Tacoma and Westport

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Hi All,
Just wanted to say thanks for the great service and product.Got my new o'neill gloves in today and just love them.I kiteboard here in new england and these have saved my arms from severe stress of wearing too thick of gloves.I look forward to doing business again with you and have already made a few wetsuit recomendations to friends.Keep up the great work. Good winds and clean waves.
Geoffrey Cabral

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Hi! I got my Roxy wetsuit last week and absolutely adore it! Thanks so much for the free stuff and the personal note (GREAT customer service is hard to find these days!!) I will most definitely be back for more stuff!!!!!
Bianca

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Hey Josh and the crew!
My name is jackie and im from Long Island and recently ordered Ugg Boots from your store. Being from New YorkIbasically expect that when I order things online they will send me the wrong size or the wrong color or something isnt right. When I got my boots I was really surprised that they were exactly wha I ordered and I was very excited. You also wrote me a personal letter and I think put candy in the box which is something no one from New York would EVER expect. It was a really sweet touch and I just wanted you guys to know that I appreciated it. It's also impossible to find Ugg Boots anywhere over here so I gave your website to like 10 other people. Thanks for being so thoughtful.

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Hello,
I received my wetsuit and it is great. I just wanted to say thank you for the great customer service. Also the note that came with my package was very nice. It made the purchase feel personal, which does not seem common anymore. I will be a return customer for years because of your smart buisiness practice.
Thanks,
Ryan

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Hey - I love my new wetsuit. That goes without saying, I hope to get in the water tomorrow and test it out. But the real point of this is to thank you for the customer service you provided me with. Customer service seems to be a lost art - especially when buying online. But you guys really set a great standard that other e-tailers should follow. Personal, knowledgeable and honest service with great prices and FREE SHIPPING? You serious? FANTASTIC. You have earned my seal of approval and I will surely recommed your site to all of my friends. You've got a friend in New Jersey, Cleanline. Props to Jason for his phone support.
Your pal, Chris

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Beth and the Crew,
I just wanted to say thank you for the watch I ordered from Cleanline. The quality is great and your service was excellent. Expect more business from myself, especially when the holidays roll around.
Once again thanks!
No Worries,
Rod Beavan

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Hi All!
I just wanted to thank you for a very professional and personal service. The wetsuit is great and I'm enjoying all the stuff that came free.I'll definitely recommend your online store to the other 10 surfers in Iceland.Comments

Regards,
One happy customer.
Johann Mar

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Just to let you know, I got my Elasto yesterday, its cool, thanks. I am extremely happy with the service you offer.

Thanks again - I'll recommend you to my mates.Comments Its starting to get cold down here so they might be interested in getting a new suit.Comments

Cheers,

David Hayter

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Just wanted to thank you guys for the Dawn Patrol watch you sent to me in Maine. I love it! Hasn't been in the surf yet, brr, but it'll be sailing up the east coast all next week. (The tootsie roll was good too.)

Jenne James

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Dear Ben,
I just wanted to say that I was impressed with the personal letter that was sent with my order, thanks a lot.Comments Being in Kosovo it is hard to get some good shades.Comments I got my order yesterday and love it, thanks again.

Carlos Flores

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Hey There,
I just wanted to write on the great service you guys provide. I don't know if you guys get a lot of customer feedback, but I really appreciate the little things you guys do like the few notes you add to the letter and the candy you include. I've bought two Nixon watches from Cleanline Surf and I'll definitely do business with you again. Thanks again and keep up the excellent service!
Anthony Cardema

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Jason,
I apologize for not mentioning any sooner but it took a lazy afternoon and no surf to sit down and punch this out. I just wanted to thank you for taking the time to help me with my last wetsuit purchase and for throwing in the nice little extras that demonstrate a class act all the way around. I discovered your company by accident but am quick to recommend it to other friends looking for a tax free, ship free source that knows the gear, takes the time to work with you and shares a good vibe. Nicely done. It doesn't happen too often but you found the ingredients I value most. Till next time.
Best wishes,
JB / San Diego

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josh, beth, & jason ~
I just received my brooks black boots. you are right - i love them! thank you for the quick shipping and the smarties - yummmmm.

happy holidays to you too!

~ tanya mayville

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Hi again :) ,
Yesterday i recieved the wetsuit and i just have to say, many thx for delivering it so fast and for the great personal service you provide.(I cant wait for some swell to test the suit :) )
If i need some other surf or snowboardgear i will surely be buying it from your site,and i am telling al my friends about your great prices and service

many thanks, Lars :)

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Just got my wetsuit, yippieeeeee !!!!!!!!!!
Good price, no shipping, no tax (sorry Arnold) and it only took three days to get here, that's awesome. So my surfer friend and I were wondering what's hard and shaking in the UPS box, low and behold, it's free wax and tootsie rolls and all kinds of freebies. That's even better than shark proofing we guessed might have come with my new Rip Curl. Whoda thunk you can by a wetsuit in cyberspace?!

No more icy lips down my broken neck-hole. Can't wait to shake things up in the south bay on Saturday. Thanks to Jason for all the good wetsuit info too.

Eric Pandzic
Future lotto winner, then future pro surfer.

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Dear Josh Gizdavich:
I wanted to let you know that you have (at least) two valuable employees, and that I am extremely pleased with the level of customer service your company provides.

I purchased a wetsuit via your website; and both Jason and Beth were not only friendly and courteous, but went above and beyond to provide me with a quality product in a timely manor. Obviously you are doing something right. It is rare to be treated as a human being - let alone receive the outstanding customer service your company provides.

And because of that you have not only a satisfied customer, but a customer for life. I wish you and your staff continued success.

Sincerely,
John Vail

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It is really exciting to see a company like yours provide exceptional customer service!
I placed my order online with you and received it 3 days later! Friendly correspondence, awesome product, best prices anywhere and free shipping!! You guy's ROCK!!.......Well actually you SURF. Even better.

Thx, Patrick

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Hey! I ordered a bodyglove wetsuit from you all, and I just wanted to drop you a line and tell you how great your company is! I can't believe the deal I got on the suit, and the shipping was free also!!! In the box I got a ton of cool stuff, like a Da Kine catalog, stickers, candy, Rip Curl poster! You can be sure that I'm telling all of my friends about cleanlinesurf.com!! I look forward to buying more stuff from you all in the future! Thanks!

Jared Watts

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Beth, I received the watch today....right on time. I want to comment that I Have ordered from you guys before.... You have awesome customer service! I Appreciate the prompt replies and quick shipments! Ya'll are the best! I love You Cleanlinesurf! And what is this??? No tax and free shipping??? Awesome! You Guys rock!!!!!!!!!!!!! I'm ecstatic! Thanks a bunches,

Kim Layton, Utah

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Hello everyone there at Cleanline. My name is Will McClain and I recently ordered a Rip Curl watch from you guys. At first I didn't really like the band, but now I love it. I just wanted to say that you guys really were cool for sending the letter and the stickers and stuff. I was really surprised that you guys value your customers so much. Obviously you must have many repeat customers. I am letting all of my friends know about your site and I want to thank you again for taking care of my needs. Feel free to add me to your mailing lists.

One hell of a satisfied customer,

Will McClain

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Hey Jason and Beth.
Just a quick note to thank you guys for the great service. The new Ripcurl Slickskin suit's awesome. Right size and everything. Thanks Jason for organizing the 1 day shipping. I'm glad I bought the suit from you guys. There wasn't a great selection in New Jersey for 4/3 suits, [believe me we went to almost every store there..] so I was relieved and glad I went Cleanlines' way. I'll definitely do it again. I'll need a hood in the Fall so keep them stocked up..

Thanks again.
Wayne Prins [Satisfied customer]

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I got it guys!!!!!!!!!!! Awesome I really appreciate the service and the extra goodies inside. This is truly what I expect from a surfline....I mean Cleanline shop!!! This is the standard of service .....keep what you got .

Regards,

Major Mike Donnelly
American forces network-Europe
US Army

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Hey Guys -
About two months ago I purchased a wetsuit from you online. I bought a Rip Curl Ultimate Elasto based entirely on a long and detailed conversation I had on the phone with one of your staff. I just wanted to let you know the wetsuit is outstanding. I am able to stay warm even in waters as low as 42 degrees and have lots of range of movement in my arms and legs. More important than the wetsuit however, I appreciate the time and thoughtful advice provided to me by your staff and I enjoyed the little extras you threw into the shipping box with my wetsuit (wax, candy, mags).

In an era of fast food, 30 second sound bites, and impersonal service in Old Navy mega stores, the customer service you provided was refreshing and of immeasurable value to me. I have absolutely no doubt that I purchased the perfect wetsuit for my needs and that is a terrific feeling. The staff person who helped me took the time to listen to my circumstances and then lay out the various options in a professional manner providing me with.

Sean

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Hi Jason & Team,
Just wanted to say thank you from Cali for saving us in a tight spot - We had banked on having no problems finding our son the "Rover" watch, by Nixon at the last minute for a special occasion. Much to our surprise, no one in Cal had it in stock. We were so disappointed! Not only did our internet search find us Cleanlinesurf, but in addition to you having it in stock, imagine our surprise at the price not being marked up two-fold, no shipping , and you accommodating our urgent request!

In the day and age of excellent customer service being once again a rarity- you guys are exceptional. We have bookmarked your page and will definitely refer you to others! Thanks for helping us make our 15 year old son very happy on "Love Day".

Warm Regards,
Lisa Meyer < Rob Zeigler

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Hey Cleanline Crew,
I got my suit yesterday, which made it much easier to get in the water for dawn patrol this morning. Too bad the waves were so small.

Anyway, the only surprise with my purchase was how well everything went. The suit got here faster than I expected and there were no hidden costs. I also appreciated all the extras you threw in the box, especially the chocolate. BTW, what is the blue thing in that tube?

I guess I anticipated the worst, based on past experience with small businesses, but you guys really give me a good reason to keep looking for those great out of town deals. I would never have guessed that I would be getting my surf gear from Oregon instead of at one of the many local surf shops.

Great doing business with you guys and I look forward to doing more. I'll keep dropping in.

Thanks,

Mitch, smacking the lip in Cali
check it out:
http://www.sunsetsurf.com/movies2001/index.htm
(second down on left - only short boarder)

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Jason,
Rec'd the commando kit first thing this AM. Had the lenses in - in 2 min.Loved the shirt, expect to hear from Drew (my 14 year old son). Please put him on your e-mail list.Candy and stickers were a nice touch, I'm sure you'll sell Drew a skim board!It's unusual to find someone who does what he says over the internet!
Good Job.

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Cleanline,
Got my board, and I am pretty impressed with the way my transaction was handled, 14 yrs I've been skating surfing and snowboarding, that means ive spent damn near every spare dollar in some kind of boardshop, and you guys make a brother nostalgic w/ the free stickers and stuff. It's that home-town boardshop feel I grew up around and havent seen since that makes me want to turn.

On my bros to your shop. The service and the value is right on. Free shipping ? No tax? Who does that??!!! You have got the goods and I'll spread that word like the gospel, cause of the way i was treated. Much respect- and keep that oregon flavor fresh.

Cyrus Green

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My birthday and Christmas came early last Sunday at Cleanline Seaside! Store Mgr. Dave found my dream 9'6''woody (Wingnut model) and a slick brand-new 8'6''Robert August model. They are awsome!! Yes, I had to get both of them since Dave worked out such a great deal for me. It is always our joy to shop at Cleanline because of the wonderful and knowledgeable staff working there and the quality of the product they carry. I am "forever stoked" with Cleanline. The Shimadas in Portland

Dear Josh,
Amanda and I were in last Tuesday and bought two Hotline Airfighter wet suits from you. I just wanted to let you know how appreciative we were for your kindness, customer service and exceptional expertise. After we got home, we immediately went in the waves and stayed there for the rest of our vacation as long as we could. But we never got out because we were cold, we got out because we were exhausted. Being able to swim and boogie board in the ocean has totally changed the way we will spend time at the coast.

As you may recall, I'm very heavy and I must admit that I was afraid of being treated poorly and not finding a suit. Neither my wife or I have ever bought a wet suit and didn't know the first thing to ask. You made us feel welcomed from the start and didn't bat an eye at my size. You steered us away from making a poor choice and sold us just what we needed. You asked your staff to give us "the red carpet treatment" at the Cannon Beach store when we needed to go there to get my suit. They were wonderful and very helpful. Amanda went back the next day and bought some H20 booties there as well.

My father who just retired wants a suit and I have told him the only place he should go is to your store. I will make sure to do the same with everyone who asks about our suits. Again thank you so much for being there for the older surf lovers of the world. You have opened a whole new world for us and we will never forget it. We plan to be Cleanline Surf customers for ever more!

Sincerely and with deep apreciation.

Dan and Amanda Kincaid-Kass Olympia, WA (Rockaway, OR)

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Dear Dan O. and The Cleanline Crew,

 

Many thanks for a job well done. As a surfer new to the New England area, I had to purchase some cold water gear. When all the local shops were out of 7mm booties, you guys had what I needed and got it to me before a (hopefully) great weekend swell. If more e-shops could do what you do, they might succeed!

Thanks again for the great service, the excellent advice, and the free cold water surf wax! What a nice touch! Next time I need something, I'm pointing my browser to Cleanline!

Sincerely,
Corbin Meek

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Hi there folks,
I just wanted you to know that I received the Spy Scoops shades you sent just in time to take them with me to India tomorrow. Great job in making it happen. You made a customer for life 4 sure.

Hang in there with the great service,
Bill

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Aloha:
I am a long time (40+ years) Malibu surfer. Recently I had a gear problem, it doesn't even matter what gear or what the problem was, I went to my local surf shops (Becker, Malibu Ocean Sport, ValSurf) where I have spend thousands of dollars over the years and suffice it to say they could not be bothered. "Sorry Bro, can't help you".

Then I found Cleanline Surf Shop on the web, and sight unseen they stepped right up. Turns out they are in Oregon! I shipped them my problem....solved. I may never even meet them but they deserve a good word.

So, Mahalo to Angie and the Cleanline Crew,

Rick Miller
Malibu

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Dear Cleanline staff,

I just wanted to let you all know how pleased I was with your service. I had never bought anything online before and was a bit uneasy about it. When I ordered my wetsuit from you I received a conformation right away in my email and a second conformation a day later. I was curious about how long it would take, expecting anything up to 6 months, so I wrote a e mail to you and received one back the same day telling me that it had already been shipped and I should expect it in a few days. You even gave me the tracking number so I could check on it with UPS. When it arrived it was in perfect condition and the right size. So, anyway I wanted to let you all know how happy I was and I will be doing all of my online surf ordering through you. I will also be telling my friends about you and how good your service is. Thank you.

Chris Flom

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Just a quick note to the boss.. Yesterday, a friend and I made a major purchase at your shop, ie: wet-suits, booties, gloves, board bags and a stick. Your employee, Jason, was totally cool, providing us with the most excellent service! Thanks a million! We will definately be back. I have surfed for 26 years and have been to a lot of shops and yours rates up at the top! Clean line is were it's at!
Thanks again.
Gamez

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Hi Josh,
Please share these comments with you shaper and staff. A couple of notes regarding my Hammer 6' VFG kiteboard (orange to yellow fade).

I first of all would like to compliment you and your shaper on the finish and appearance of the board. Lines are clean, color is great, glass work looks nice, overall a super-cool looking board. The attention to detail shows, and I really appreciate it.

Now the real test. The board rides even better than it looks. It jumps onto a plane and feels very fun and slashy. The difference between this board ad my 7' board is amazing. It is like going from a sailboard to a skateboard. It feels like there is nothing on my feet.

I wish I had more skill to really give you some input on ripping upwind ability and landing huge jumps, but for now I am just having a lot of fun and taking my lumps here and there.

Keep up the good work, and make sure you let me know when cool new stuff is available.

Thanks for your great service!!

Matt Bartell Minneapolis, MN.

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Dear Cleanline,
Thanks a lot for all your help with my Burton merchandise. I really appreciate the great service.

Thanks again,

Terra Cloyes

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I recently purchased an 8' Hammer board and wanted you to all know I love it!!! It has much more "float" and is more suited to my weight than my last board. Even better than the board was the service I received at Cleanline. I look forward to purchasing more STUFF from Cleanline in the future.

 

Thanks,

Dwayne Schell

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Josh, Sydney et al:
I just received my order! The suit fits like second skin! Wow! What an exciting adventure getting into and out of it! They should print a photographic brochure just to show how to wear it and not! Not to worry! I've been in and out of it with no injuries to either myself or the suit! Everything else fits perfectly also! Thank you for your prompt service!

Ken

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I want to thank Cleanline Surf for my awesome Uggs! I live in NJ, and these shoes are impossible to find in any local stores/malls. I even tried all of the popular shoe websites, and they were all sold out too! I was at a lost until I found Cleanlinesurf.com! The customer service was excellent and they have such an easy website! I will definitely refer all of my friends to this site for Uggs! Thanks Cleanline!!

Cheers,
Yolanda ------------------------------------------------------------------------------------------------

I just wanted to drop you all a quick note to thank you for the wonderful service.  My boots arrived December 21, gift wrapped for Christmas even though I did not specifically request it. It was great to have a little pre-Christmas present waiting for me on my doorstep. When I opened the box there was a handwritten note telling me to enjoy my new Uggs and thanking me for my order. In addition, there were a few pieces of candy thrown in. This is absolutely the best service and attention I have ever gotten from a store. I am a religious online shopper and I NEVER get this kind of treatment from the other stores I frequent. Thanks again. Ordering from you guys made me feel special!

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Dear Cleanline crew, Wow is all I can say. Your customer service is awesome. We own a business and I was so impressed with your extra touches I hope we are the same with our clients.  The candy and extra goodies put detail on my order like no other and the note to say thanks was great.  So again thanks, we have ordered from you before, my husband that is and knew of your great customer service, but however, I hadn't experienced it  so this was a great surprise, way different than most!

Take care,
JoLynn Jones
Port Orchard, WA. ------------------------------------------------------------------------------------------------

Hi there, I just wanted to drop a quick note to say thank you!! Everything about my order, price, shipping was top notch, but the personal thank you note included with my order was a very classy move! I'm big into customer service and you guys have won me over as a permanent customer. I usually buy all my surf gear when I go home to San Diego, but your website will always be my first shopping stop from now on. Thank you and keep up the great work!

Tony Mendoza ------------------------------------------------------------------------------------------------

I am emailing you to let you know how happy I am with your company. That was very kind of you to call and let me know why the order was processed, many companies would never take such time to do so. I appreciated it so much, although it was unexpected. I also thought it was rad that you sent everything so quickly. I really liked that you personalized my order with a note and sweets. I bought the sunglasses and watch for my fiance and I know he is going to be stoked to receive them. I am very impressed with your company and I will pass on the good word. Thanks again.

Sincerely, Natalie

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Hello. I just wanted to say thank you for the prompt handling of my recent order. I received my wet suit within 7 days delivered to Japan.
Fantastic service. The wet suit is awesome and fits perfectly. I was more than impressed with the way Cleanline Surf processed my order.
(Much unlike BoardCo which have the worst service on the net!) Then today I received a hand written note thanking me for my order which
prompted me to write this email. I want to say thanks to Joel for writing the letter and will absolutely use Cleanline again. I'm in Japan and its difficult for foreigners to buy gear in our size and at reasonable prices so sites like Cleanline are a dream come true. I post on a Japan surfing website so all that crew also know about the
excellent service that you guys provide.

Again, thanks for the quick delivery and awesome suit. Now if I can just convince the g/f Ill be putting in an order for a Rip Curl 2/2 short
sleeve wetty for spring!~

Thanks guys
Kind regards
Lachlan Carter.

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Team Cleanline~

First let me tell you how pleased i am with the experience I have had while making my purchase through your website.  I have found Nixon to be an amazing find for watches, but where I am located it is difficult to find a retailer for them, thus I have turned to the net. I have purchased a few through many other vendors, always looking for the best.  In regards to shipping, price, and over all customer service, your company excels at in every category.  I wish to thank you and tell you that you gained a loyal customer.  I have never in all my Internet travels come across a e-retailer that puts candy and a hand written note in the box they ship. Your entire team should be congratulated for this. The web offers such anonymity and leaves personal interaction to a minimum. This gesture how ever small (and I am sure time consuming for you) bridges that game. Again thanks, and i will be sure to place any further Nixon orders through your company.

Regards,
Joseph Cardinale

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Hey Cleanline crew,

 Thanks for the new wetsuit, cannot wait for some swell.  Excellent and fast service. I will definately purchase more items in the future.
Thanks again,
Jeff Mosher

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Hi,
Everything arrived via UPS yesterday - I just wanted to drop you a line to compliment you on your outstanding customer service, on both this order and my recent wetsuit order. The handwritten note, stickers and candy you include with each order might not seem like much, but on top of the fast, efficient (and free!) shipping it makes a huge first impression - keep up the good work! I will definitely  be ordering from Cleanline again in the near future.
Thanks again, and have a great Christmas.
Peace,
Adrian Davies.

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Hey Guys!
The 6/5/4 Rip Curl is amazing. I windsurfed the other day in snowing, blowing 35 mph and 38 degree water in 34 degree air. Got a 6 hour session in and was sweating my ass off for most of it. My wife ripped it up for about 4 hours before she got cold. The suits really live up to their name, ULTIMATE!!!

Joe & Deb

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Hi Josh & Cleanline Crew:

Your Cannon Beach crew helped save the day last week. I had lost the middle fin on my Tony Staples board. I was able to buy a new one from the CB crew and a shorter Hotline leash too. They had me back in the waves in no time.

Keep well and stay stoked,

Mike Laky

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I would like to thank you for your wonderful service. I received the suit today, which means that it took just a week. That is truly exceptional. All my attempts to buy an elasto in South Africa failed. Nobody sold it in the Western Cape. The suit feels great and I'm sure that it will be even better in the water.

Thanks once again!

R. Stawder , South Africa

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My family and I were down to surf in Seaside a couple weekends ago and we just wanted to thank Josh for all his help! We'll definitely be back for our fourth visit to your store in the future.

Thanks again,

Jason Carman, Josh Berg & Mike Carman

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Dear Josh,
Thank you so very much for your kindness in obtaining for me the convertible reef black sandals so quickly. I can see how you are the manager of the store by your wonderful communication skills and you are so personal in your service. I appreciate your attentiveness to my need and such a quick response. May your business go well.

Very gratefully,

Sr. Patrice Cigallio

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Thanks a bunch for all the things you have done for me as a customer!

Harry Hart

Seattle

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Josh,
I'm sitting here at work, looking at my surfer calendar, planning to use my suit you fixed. It fits perfect- you guys give great service!

Thanks,

Tom James

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To Josh,
Recently I purchased a 6/5/4 Rip Curl wetsuit over the phone. You worked with me in getting the correct fit, color and density that I wanted. You also got the suit to me exactly when I needed it with free shipping, cool extras and a personal note. All this at a great price.

I live in Seattle and work in the Hotel industry. Customer service is our top priority. We have Nordstrom, REI, and Eddie Bauer as nationally recognized for outstanding customer service. I want to tell you that your customer service was exceptional and I was thoroughly impressed.

You and I have had sparatic conversations regarding clothing, surfboards and travel destinations over the last 10-12 years. In fact, in 1989, my brother and I were so impressed with Cleanline that we volunteered to distribute fliers for your shop around Seattle.

The point being that, I am sure you have had the same types of interactions with countless other surfers, yet with the Rip Curl wetsuit purchase, I felt like we were old friends.

You have a great way with customers Josh. People can see that you are genuine. I work with sales people every day and I can smell the pitch a mile away. That never comes across with you. Thanks for a great suit and excellent customer service.

John C. Morris

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