Customer Comments [1 2 3 4]

Hello. I just wanted to say thank you for the prompt handling of my recent order. I received my wet suit within 7 days delivered to Japan.
Fantastic service. The wet suit is awesome and fits perfectly. I was more than impressed with the way Cleanline Surf processed my order.
(Much unlike BoardCo which have the worst service on the net!) Then today I received a hand written note thanking me for my order which
prompted me to write this email. I want to say thanks to Joel for writing the letter and will absolutely use Cleanline again. I'm in Japan and its difficult for foreigners to buy gear in our size and at reasonable prices so sites like Cleanline are a dream come true. I post on a Japan surfing website so all that crew also know about the
excellent service that you guys provide.

Again, thanks for the quick delivery and awesome suit. Now if I can just convince the g/f Ill be putting in an order for a Rip Curl 2/2 short
sleeve wetty for spring!~

Thanks guys
Kind regards
Lachlan Carter.

Team Cleanline~

First let me tell you how pleased i am with the experience I have had while making my purchase through your website.  I have found Nixon to be an amazing find for watches, but where I am located it is difficult to find a retailer for them, thus I have turned to the net. I have purchased a few through many other vendors, always looking for the best.  In regards to shipping, price, and over all customer service, your company excels at in every category.  I wish to thank you and tell you that you gained a loyal customer.  I have never in all my Internet travels come across a e-retailer that puts candy and a hand written note in the box they ship. Your entire team should be congratulated for this. The web offers such anonymity and leaves personal interaction to a minimum. This gesture how ever small (and I am sure time consuming for you) bridges that game. Again thanks, and i will be sure to place any further Nixon orders through your company.

Regards,
Joseph Cardinale

Hey Cleanline crew,

 Thanks for the new wetsuit, cannot wait for some swell.  Excellent and fast service. I will definately purchase more items in the future.
Thanks again,
Jeff Mosher

Hi,
Everything arrived via UPS yesterday - I just wanted to drop you a line to compliment you on your outstanding customer service, on both this order and my recent wetsuit order. The handwritten note, stickers and candy you include with each order might not seem like much, but on top of the fast, efficient (and free!) shipping it makes a huge first impression - keep up the good work! I will definitely  be ordering from Cleanline again in the near future.
Thanks again, and have a great Christmas.
Peace,
Adrian Davies.

Hey Guys!
The 6/5/4 Rip Curl is amazing. I windsurfed the other day in snowing, blowing 35 mph and 38 degree water in 34 degree air. Got a 6 hour session in and was sweating my ass off for most of it. My wife ripped it up for about 4 hours before she got cold. The suits really live up to their name, ULTIMATE!!!

Joe & Deb

Hi Josh & Cleanline Crew:

Keep well and stay stoked,

Mike Laky

I would like to thank you for your wonderful service. I received the suit today, which means that it took just a week. That is truly exceptional. All my attempts to buy an elasto in South Africa failed. Nobody sold it in the Western Cape. The suit feels great and I'm sure that it will be even better in the water.

Thanks once again!

R. Stawder , South Africa

My family and I were down to surf in Seaside a couple weekends ago and we just wanted to thank Josh for all his help! We'll definitely be back for our fourth visit to your store in the future.

Thanks again,

Jason Carman, Josh Berg & Mike Carman

Dear Josh,
Thank you so very much for your kindness in obtaining for me the convertible reef black sandals so quickly. I can see how you are the manager of the store by your wonderful communication skills and you are so personal in your service. I appreciate your attentiveness to my need and such a quick response. May your business go well.

Very gratefully,

Sr. Patrice Cigallio

Thanks a bunch for all the things you have done for me as a customer!

Harry Hart

Seattle

Josh,
I'm sitting here at work, looking at my surfer calendar, planning to use my suit you fixed. It fits perfect- you guys give great service!

Thanks,

Tom James

To Josh,
Recently I purchased a 6/5/4 Rip Curl wetsuit over the phone. You worked with me in getting the correct fit, color and density that I wanted. You also got the suit to me exactly when I needed it with free shipping, cool extras and a personal note. All this at a great price.

I live in Seattle and work in the Hotel industry. Customer service is our top priority. We have Nordstrom, REI, and Eddie Bauer as nationally recognized for outstanding customer service. I want to tell you that your customer service was exceptional and I was thoroughly impressed.

You and I have had sparatic conversations regarding clothing, surfboards and travel destinations over the last 10-12 years. In fact, in 1989, my brother and I were so impressed with Cleanline that we volunteered to distribute fliers for your shop around Seattle.

The point being that, I am sure you have had the same types of interactions with countless other surfers, yet with the Rip Curl wetsuit purchase, I felt like we were old friends.

You have a great way with customers Josh. People can see that you are genuine. I work with sales people every day and I can smell the pitch a mile away. That never comes across with you. Thanks for a great suit and excellent customer service.

John C. Morris

Comments [1 2 3 4]